Shipping / Delivery
With The Outdoor Fireplace Store, you get FREE SHIPPING, Always!
- We Ship Free to the 48 contiguous states
- Packages Ship Fully Insured
- All Payment Types Included
- Satisfaction is Guaranteed
Shipping and Returns Policies
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order, we will reach out to you via e-mail to determine how you want to proceed. If your item(s) are in stock, we will process the charges and submit the order for shipment. Shipping lead times for in-stock products vary on the manufacturer.
Once the order has been confirmed by the manufacturer, we will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at email@example.com.
With The Outdoor Fireplace Store, ALL ORDERS SHIP FREE to the 48 contiguous states. Expedited shipping options are available at an additional cost. Shipping to Alaska, Hawaii, and Puerto Rico must ship by air and are not eligible for free shipping.
All international shipments require a custom shipping quote at this time. Feel free to reach out to our team and we would be happy to help.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
In case you decide you made the mistake and would like to cancel your order, you may do so within 24 hours of your order. To do so, reply to the order confirmation email received from our team. You can also call our toll free number and speak to our team member. You will need your order number and correct information in order to cancel over the phone.
Please note the following:
- If your order has been shipped, the refund will be issued once the item(s) is returned to our warehouse and inspected. Please refer to our returns policy for more information.
- Refunds will only be issued to the original credit card that you use when placing your order.