Shipping / Delivery
With The Outdoor Fireplace Store, you get FREE SHIPPING, Always!
- We Ship Free to the 48 contiguous states
- Packages Ship Fully Insured
- All Payment Types Included
- Satisfaction is Guaranteed
Shipping and Returns Policies
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order, we will reach out to you via e-mail to determine how you want to proceed. If your item(s) are in stock, we will process the charges and submit the order for shipment. Shipping lead times for in-stock products vary on the manufacturer.
Once the order has been confirmed by the manufacturer, we will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at firstname.lastname@example.org.
With The Outdoor Fireplace Store, ALL ORDERS SHIP FREE to the 48 contiguous states. Expedited shipping options are available at an additional cost. Shipping to Alaska, Hawaii, and Puerto Rico must ship by air and are not eligible for free shipping.
All international shipments require a custom shipping quote at this time. Feel free to reach out to our team and we would be happy to help.
If you receive any delivery that is damaged, we at the Outdoor Fireplace Store recommend the following:
If you see the damage while the driver is there, do not sign the accept delivery paperwork, and notify the driver of the damage. If the driver is willing to wait for you to review the actual product, and then you agree and sign the accept delivery paperwork, you will be responsible for the product and not eligible for a refund.
A product that is inside a box may not show damage. Inspect the box to make sure that no damage is present. If the driver can wait, open the box in front of the driver to inspect the product inside isn't damaged. If you see NO DAMAGE on the box or product, you can sign the accept delivery forms. If you accept the delivery with no box damage and the product is damaged, you must reach out to our team at email@example.com with pictures of damage within 24 hours of delivery.
If you receive an item on a crate, box, or pallet, please examine all sides of the delivery to make sure there is no damage. If damage is shown on the crate, box, pallet, or product itself, do not accept the delivery or sign the delivery acceptance form. If the driver is willing to wait while you examine and/or you accept the delivery, you will be responsible for the product and not eligible for a refund.
If order is received or refused, please reach out to our team at firstname.lastname@example.org within 24 hours to report the incident. Please do take photos showing the damages, which will help us in speed up the exchange process. Any product that has been delivered and no report of shipping damage has been submitted to our team, than it is not eligible for a refund.
Cancellations & Refunds:
In case you decide you made the mistake and would like to cancel your order, you may do so within 24 hours of your order. To do so, reply to the order confirmation email received from our team. You can also call our toll free number and speak to our team member. You will need your order number and correct information in order to cancel over the phone.
Please note the following:
- If your order has been shipped, the refund will be issued once the item(s) is returned to our warehouse and inspected. Please refer to our returns policy for more information.
- Refunds will only be issued to the original credit card that you use when placing your order.
- Please note that due to the nature of custom, built to order products, any cancellation after 24 hours of order will not be accepted.