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Return Policy

30 DAY MONEY BACK GUARANTEE | NO RESTOCKING FEES 

If you are not satisfied with your purchase, we at The Outdoor Fireplace Store want to make it right.  You can return the product within the 30 days after delivery for a full refund. We will not charge you any restocking fees like the other guys.  We do however require that the item is in its original condition and packaging, and that it has not been used or modified in any way. 

To start the return process, please submit a request to our team.  You can do so by emailing help@outdoorfireplace.store.  Please include your order number and name of purchaser in the email.  Someone from our team will be reaching back out to you with instructions on how to proceed.  If you have the original email and invoice from our store, you can reply to that as well with the request to return the item. 

We cannot accept a return if any of the following conditions apply:

  • Products that have been used or modified in any way
  • Items without the original packaging
  • Damaged products (Please see Shipping Damage section below)
  • Custom built to order products
  • Accessories that come with the product
  • Products eligible for parts under manufacturer's warranty
  • Products received longer than 30 days

Refunds

Due to the nature of the products, all refunds will be processed once the product has been returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and a refund will be issued to the original payment method.  

Exchanges

If you prefer to exchange the received product and not return, we would be happy to help. Please reach out to our team for more information at help@outdoorfireplace.store.

Missing Items

If you are missing any items in your order, please do let us know and we will make it right.  Please reach out to our team at help@outdoorfireplace.store for help. To be eligible, you must report the missing item within 14 days of delivery date.

Shipping Damage

If you receive an item that is damaged, please reach out to our team at help@outdoorfireplace.store within 24 hours to report the incident.  Please do take photos showing the damages, which will help us in speed up the exchange process.  

Any product that has been delivered and no report of shipping damage has been submitted to our team, than it is not eligible for a refund.