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Shipping, Delivery, and Returns

Shipping and Returns Policies

How long until my order ships?

Will I get tracking information?

What happens if my product is delivered damaged?

Warranty Information


General Questions

How much do I have to spend to get free shipping?

When will you charge my credit card?

Am I getting the best price?

Do you have a showroom?

Do you offer any programs for industry professionals?

Can I arrange shipping myself?

Do you charge sales tax?

General Product Questions

Can I keep my fire pit table outside year-round?

Can I roast marshmallows on my gas fire table?

What does NG abbreviation mean?

What does LP abbreviation mean?

How do I know what is included with my fireplace?

How long do LEDs last on an electric fireplaces?

What is Supercast?

What are BTU’s?

Does an electric fireplace require any venting?

Do I need to cover my Crystal Fire burner when not in use?

What is the difference between a vented and vent-free fireplace?

How long will my propane tank last?

What is the difference between Millivolt and Electronic ignition systems?

What does UL listed mean?