As soon as the order is received, we process your order and work with our warehouse partners to get your order packaged and shipped within 24-48 hours.
Once your order is processed, packaged, and ready to ship, the warehouse team prepares the order for pickup. As soon as the package is picked up, the logistics company provides the warehouse with tracking information for your order. The warehouse team gathers that information and enters it to our system at the end of the day, where our system will automatically forward the tracking number and link to you. This way, you can see where you package is at any time. This whole process on average takes 2-3 business days.
If you receive a damaged package during delivery, we can help.
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If you item(s) do arrive damaged, please send photos to help@outdoorfireplace.store and we will process an insurance claim on your behalf. We will also work with you on getting a replacement, if necessary.
Please read more under shipping damage on the returns policy page.
All warranty repairs must be performed according to the manufacturer’s guidelines. If a warranty issue arises, a warranty authorization must be obtained before performing any repairs. Please do not return warranty parts without first obtaining a Return Authorization. To obtain a Return Authorization, you must contact one of our Customer Support Staff members at help@outdoorfireplace.store. Have the following information ready:
The Outdoor Fireplace Store offers you free shipping, always! No minimum purchase required, delivered to your home. If you are outside of the continental US, we have flat shipping rates set for added value. We have great relationships with the major freight and logistics companies, giving us the opportunity to provide a competitive flat rate, saving you time and money.
We at the Outdoor Fireplace Store operate by our core standard - to provide the top shopping experience and quality products at the best value, without compromising on our customer service. Like any online retailer, we are bound to abide by a Minimum Advertised Price policy, meaning we cannot advertise below the recommended price. However, we are able to provide great deals, additional discounts, free shipping, new promotions, and a 100% Pricing Guarantee.
If you have more questions, reach out to us at help@outdoorfireplace.store. You can also use our Live Chat feature during regular business hours.
We do not have a showroom, and are 100% online. By staying entirely online, we have the ability to eliminate all the costs that would be associated with a physical showroom, and pass those savings on to you.
We offer a Professional Purchase Program for all qualified industry professionals in various roles. You can learn more by going to our Professional Purchase Program page.
In cases where you want to organize shipments yourself, we certainly can and likely will accommodate your request. This may be relevant if it is outside the 48 contingent states. If you are interested, please message our team at help@outdoofireplace.store to arrange.
Please note however, that due to the nature of shipping, we cannot insure the freight and therefore cannot help in case there is incidental damage in the shipping process. For more, see our Shipping/Delivery page.
Generally, yes! The materials that the tables are made from are weather resistant, allowing more durability from the elements. That being said, it is still recommended that you get a corresponding cover for extra added protection to elongate the life of the product.
Yes you can. However, this appliance is UL listed as decorative gas appliance, not a cooking appliance. Any residue from the food should be cleaned off the germs and burner, as it will clog the burner ports and prevent a proper burn.
Please read the description carefully. All of the available options are listed on the product page. All available accessories are listed under the Accessories tab. If you do have any additional questions, please contact us at help@outdoorfireplace.store.
BTU stands for British Thermal Units, a standard in the measurement of the heat value of any type of energy used to create heat. In other words, the amount of fuel a fireplace uses/consumes per hour is calculated with the BTU value of the fuel it uses.
Electric fireplaces do not require venting, as they use electricity and LED lighting to produce a beautiful fire display. There is not output so no venting is required.
Electric fireplaces are a great addition to any home as they are naturally safe for children and pets, and go great in any home, condo, or apartment.
It is not mandatory as the design was made to allow moisture to flow down through the bowl, and the unit is built of materials meant to withstand the outdoor elements. It is recommended as it allows for extra protection from debris and other objects. Optional vinyl covers are available.
A vented fireplace draws air (oxygen) for combustion either from the outside (direct-vent) or inside (b-vent), and then vents the gasses outside, such as through a chimney. A vent-free fireplace draws air from the inside for combustion and is designed to burn clean and efficiently, so there is no need for venting.
The length of time is really a variable of what burner you have. On average, you could expect a 20 LB. Propane tank to last between 6-12 hours running on high.
The advantage of using a millivolt ignition is that no electrical power (or connection) is needed to light your fire. This design consists of constantly leaving a small flame on (pilot). Another great thing about the millivolt is that since it doesn’t need electricity, the heater can be in areas where no electrical service is readily at hand. Electronic ignition requires a small battery (AA or AAA) or electrical connection with a converter to start the fire. No pilot flame is needed.
“UL is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in sustainability, renewable energy, and nanotechnology. Dedicated to promoting safe living and working environments, UL helps safeguard people, products, and places in important ways, facilitating trade and providing peace of mind.”
Essentially for a product to become UL Listed, it must go through several tests and meet high safety standards. Read below to find out more about these requirements.
Rain – Since the product is intended for outdoor installation, a rain test is conducted to confirm all gas components, electrical components, etc. do not see water impact and the unit will continue to operate after being subjected to a rain impact. Corrosion – Verifies that the type of metal used is protected from outside elements that could lead to rusting and impact the unit’s structural integrity. Wind – Since the unit is intended for outdoor installation, wind testing is conducted to confirm that the burner flame and igniter flame are protected from extinguishment of a wind impact. This is critical for a match light ignition where there is no safety shutoff of the valve in the case of wind blowing out the burner. Clearances to combustibles – During the Wall, Floor, and Ceiling Temperature Testing, the unit is installed with combustible walls located at the manufacturers minimum clearance to surrounding combustible construction. This test is conducted to confirm that the surrounding combustible construction does not exceed the minimum allowable temperature limits, which could cause ignition of the combustibles if too close to the unit. Material testing –All components are investigated for temperature and operation to confirm acceptability.
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