FREQUENTLY ASKED QUESTIONS

GENERAL (ALL BRANDS)

How much do I have to spend to get free shipping?

• The Outdoor Fireplace Store offers you free shipping, always! No minimum purchase required, delivered to your home.

Can I keep my fire pit table outside year-round?

• Generally, yes! The materials that the tables are made from are weather resistant, allowing more durability from the elements.  That being said, it is still recommended that you get a corresponding cover for extra added protection to elongate the life of the product.

What does NG abbreviation mean?

• NG is an abbreviation for natural gas.

What does LP abbreviation mean?

• LP is an abbreviation for liquid propane.

How do I know what is included with my fireplace?

• Please read the description carefully. All of the available options are listed on the product page. All available accessories are listed under the Accessories tab. If you do have any additional questions, please contact us at help@outdoorfireplace.store.

What is Supercast?

• Supercast is a proprietary mixture of fiberglass and concrete blended to create reinforced structure.

What are BTU’s?

• BTU stands for British Thermal Units, a standard in the measurement of the heat value of any type of energy used to create heat. In other words, the amount of fuel a fireplace uses/consumes per hour is calculated with the BTU value of the fuel it uses.

Do I need to cover my Crystal Fire burner when not in use?

• It is not mandatory as the design was made to allow moisture to flow down through the bowl, and the unit is built of materials meant to withstand the outdoor elements. It is recommended as it allows for extra protection from debris and other objects. Optional vinyl covers are available.

What is the difference between a vented and vent-free fireplace?

• A vented fireplace draws air (oxygen) for combustion either from the outside (direct-vent) or inside (b-vent), and then vents the gasses outside, such as through a chimney. A vent-free fireplace draws air from the inside for combustion and is designed to burn clean and efficiently, so there is no need for venting. To learn more, click here.

How long will my propane tank last?

• The length of time is really a variable of what burner you have. On average, you could expect a 20 LB. Propane tank to last between 6-12 hours running on high.

What is the difference between Millivolt and Electronic ignition systems?

• The advantage of using a millivolt ignition is that no electrical power (or connection) is needed to light your fire. This design consists of constantly leaving a small flame on (pilot). Another great thing about the millivolt is that since it doesn’t need electricity, the heater can be in areas where no electrical service is readily at hand. Electronic ignition requires a small battery (AA or AAA) or electrical connection with a converter to start the fire. No pilot flame is needed. 

What does UL listed mean?

• “UL is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in sustainability, renewable energy, and nanotechnology. Dedicated to promoting safe living and working environments, UL helps safeguard people, products, and places in important ways, facilitating trade and providing peace of mind.”
• Essentially for a product to become UL Listed, it must go through several tests and meet high safety standards. Read below to find out more about these requirements.
  
  Rain – Since the product is intended for outdoor installation, a rain test is conducted to confirm all gas components, electrical components, etc. do not see water impact and the unit will continue to operate after being subjected to a rain impact.
  Corrosion – Verifies that the type of metal used is protected from outside elements that could lead to rusting and impact the unit’s structural integrity.
  Wind – Since the unit is intended for outdoor installation, wind testing is conducted to confirm that the burner flame and igniter flame are protected from extinguishment of a wind impact. This is critical for a match light ignition where there is no safety shutoff of the valve in the case of wind blowing out the burner.
  Clearances to combustibles – During the Wall, Floor, and Ceiling Temperature Testing, the unit is installed with combustible walls located at the manufacturers minimum clearance to surrounding combustible construction. This test is conducted to confirm that the surrounding combustible construction does not exceed the minimum allowable temperature limits, which could cause ignition of the combustibles if too close to the unit.
  Material testing –All components are investigated for temperature and operation to confirm acceptability.

 

For more information and answers, please use the following links:

http://superiorfireplaces.us.com/tech_support/faqs

http://www.outdoorrooms.com/support-faq/

http://napoleonfireplaces.com/faqs/

https://kingsmanind.com/fireplace-basics/